Thursday, April 7, 2011

Call From Imperial Commercial (866) 351-9793?

The calls started coming in from someone making vague claims about a file on a family member and a matter requiring immediate resolution.

The next level down was that he is a process server trying to verify information.

The truth seems to be that he's "Tom Parker" (or some other name) from the very aggressive collection agency, Imperial Commercial.

Imperial is not to be trifled with. They spout off dates of birth and social security numbers with utter aplomb. They are also quite happy to fire off emails demanding immediate payment.

Of course, they have the wrong number, the wrong person, and they have violated the law in quite a few ways.

They do not care.

If you call the "customer support" department at (866) 351-9793, you get yelled at. If you yell back, they will tell you to call (888) 721-8850. If you do, you'll get to speak to "Robert Altman" who will call you a loser for not paying a debt that is not yours.

There's no telling what you would find at their stated address of 397 N. Litchfield Road, Ste 113, Goodyear, AZ 85338.

Calls to the bailed out Bank of America (the owners of the supposed debt) did not go too far either. They denied knowing anything about it.

Finally, after months of pressure, they gave in. They admitted that the debt had been theirs and that Imperial was "servicing" it. They gave assurances that the calls would stop.

This is unacceptable. The Bank of America, in business SOLELY due to the good will of the American people, should know-and do-better.

Imperial Commercial should be closed down immediately. The Bank of America should be put on notice.